In the hospitality industry, the factor that makes the difference between an average accommodation brand and a successful hotel lies in the quality of the hotel’s customer service – also known as Guest services. This is not just the service processes, but the overall customer experience, created through every smallest interaction during the stay journey.…

Continue reading WHAT IS CUSTOMER SERVICE S IN HOTEL? CORE ROLE IN HOSPITALITY INDUSTRY

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Major holidays present a fantastic opportunity for hotels and resorts to grow revenue and build their brand through enticing promotions. With the Top 5 creative promotions listed above, you can attract customers and ensure success for your holiday marketing campaign. 1. Exclusive Offers on Stay Packages Stay package promotions are always an attractive option to…

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The tourism industry is experiencing remarkable growth, with an increasing number of domestic and international travelers. Alongside this, tourism revenue is achieving impressive growth, creating significant opportunities for investors in the hospitality sector. To meet the ever-growing and diverse demands of tourists, professional and systematic investment in setting up hotels and resorts has become the…

Continue reading Consultancy service in setting up and operating Hotels, Resorts

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In the previous article, a senior expert in the field of hotel personnel, Mr. Huynh Thanh Tam – Director of Human Resources & Hotel System Administration, HSSC Company (Hospitality Solutions Saigon Corporation) had interesting sharing about hotel human resources. In this conversation with Mr. Huynh Thanh Tam, we will understand more about the potential and…

Continue reading The Story of Human Resources in the Hospitality Industry – Part 2

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As mentioned in the article Hospitality – The success keyword for the Hotel Industry, the core concept “Hospitality” must be built by employees who directly serve and interact with customers. Talking with a senior expert in the field of hotel personnel, Mr. Huynh Thanh Tam – Director of Human Resources & Hotel System Administration HSSC…

Continue reading The Story of Human Resources in the Hospitality Industry – Part 1

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As an owner of an accommodation service business (hotel, resort …), have you ever wondered, why do tourists choose Hotel A instead of Hotel B? Why are some hotels keeping customers coming back and not others? The answer lies in the term “Hospitality”. Mastering the term “Hospitality”, your chances of success will increase dramatically. WHAT…

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