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As mentioned in the article Hospitality – The success keyword for the Hotel Industry, the core concept “Hospitality” must be built by employees who directly serve and interact with customers. Talking with a senior expert in the field of hotel personnel, Mr. Huynh Thanh Tam – Director of Human Resources & Hotel System Administration HSSC…

Continue reading The Story of Human Resources in the Hospitality Industry – Part 1

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As an owner of an accommodation service business (hotel, resort …), have you ever wondered, why do tourists choose Hotel A instead of Hotel B? Why are some hotels keeping customers coming back and not others? The answer lies in the term “Hospitality”. Mastering the term “Hospitality”, your chances of success will increase dramatically. WHAT…

Continue reading Hospitality – The success keyword for the Hotel Industry

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